Legal
Last updated: March 21, 2026
At DocMetrics, we stand behind the quality of our platform. If you are not satisfied with your subscription, we want to make it right. This Refund Policy explains your options and how to request a refund. By using DocMetrics, you agree to the terms outlined below.
DocMetrics offers a free plan that allows you to explore core features with no credit card required. We strongly encourage you to use the free plan to evaluate DocMetrics before upgrading to a paid subscription.
No risk: You can use DocMetrics for free indefinitely. Upgrade only when you are confident the platform meets your needs.
If you upgrade to a paid plan and are not satisfied, you may request a full refund within 14 days of your initial payment. No questions asked.
Who is eligible
Any new paid subscriber who requests a refund within 14 days of their first payment on that plan.
What is covered
The initial subscription payment for the plan you upgraded to. The 14-day window starts from the date of that payment.
What is not covered
Renewal payments after the first billing cycle, payments made outside the 14-day window, and accounts found to be in violation of our Terms of Service.
To request a refund, contact our support team at support@docmetrics.io within 14 days of your payment. Please include the following in your email:
We will process your refund within 5 business days of receiving your request. Refunds are returned to the original payment method used at checkout.
Processing time: Once approved, refunds typically appear on your statement within 5 to 10 business days depending on your bank or payment provider.
You may cancel your DocMetrics subscription at any time directly from your account settings. There are no cancellation fees and no long-term commitments.
When cancellation takes effect
Cancellations take effect at the end of your current billing period. You will retain full access to your plan until that date.
After cancellation
Your account will revert to the free plan. Your documents and data will remain accessible. No data is deleted automatically on cancellation.
Renewal charges
If you cancel before your renewal date, you will not be charged for the next billing cycle. We recommend cancelling at least 24 hours before your renewal date to avoid being charged.
We reserve the right to decline refund requests in the following circumstances:
Special circumstances: We review all refund requests individually. If you have an exceptional situation not covered by this policy, please contact us and we will do our best to find a fair resolution.
Annual subscriptions are eligible for a full refund within the 14-day window from the date of purchase. After 14 days, annual plans are non-refundable but you may cancel at any time to prevent future renewal charges.
If you switch from an annual plan to a monthly plan, the difference in price is not refundable. We recommend contacting our support team before making plan changes if you have questions about billing.
If you have any questions about this Refund Policy or need help with a refund request, please contact us at support@docmetrics.io. We aim to respond to all billing enquiries within 1 business day.
For general support enquiries please visit our contact page.
Our support team is here to help. Reach out and we will respond within 1 business day.
Version 1.0 — Last updated: March 21, 2026