Help Center
Find answers to common questions, read our getting started guides, or browse the full documentation. If you cannot find what you need, our support team is here to help.
Getting Started
Follow these guides in order and you will have DocMetrics fully set up and your first document tracked in under ten minutes.
Create your account
Sign up with your email address or Google account. No credit card required. Your account is ready in under a minute.
Read guideUpload your first document
Drag and drop any PDF into your dashboard. DocMetrics supports files up to 2GB. Your document is processed and ready to share in seconds.
Read guideCreate your first share link
Generate a tracked link for any document. Set a password, expiry date, or email verification before sharing. Each link tracks engagement independently.
Read guideRead your first analytics
Open any document and go to the Performance tab. See who opened your document, how long they spent on each page, and whether they came back.
Read guideSend your first signature request
Open a document and click Send for Signature. Add recipients, place signature fields, and send. Track every step of the signing process in real time.
Read guideCreate your first Space
Go to Spaces and click New Space. Add your branding, create folders, invite your client, and start tracking every document inside.
Read guideFull Documentation
Our full documentation covers every feature of DocMetrics in detail — from setting up Spaces to using bulk send to reading compliance reports.
FAQ
Browse common questions by topic. Cannot find your answer? Contact our support team.
Go to Settings, click the Profile tab, and update your email address. You will receive a verification email to confirm the change before it takes effect.
Go to Settings and click the Security tab. Click Enable Two-Factor Authentication and follow the steps to connect your authenticator app. We strongly recommend enabling this on all accounts.
Go to Settings and click the Billing tab. Click Cancel Subscription and confirm. Your subscription will remain active until the end of your current billing period and you will not be charged again.
Yes. Go to Settings and click the Team tab. Enter your team member's email address and assign them a role. They will receive an invitation email. Free accounts support up to 3 team members.
Our support team typically responds within one business day. Describe your issue and we will help you resolve it.