Contact
Whether you have a question about the product, need help with your account, or want to share feedback — send us a message and we will get back to you within one business day.
Response Times
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Self-Service
Many questions can be answered instantly in our Help Center or full documentation without waiting for a reply.
Before You Write
Check if your question is already answered here before sending a message.
We respond to all support enquiries within one business day. For billing and account issues we aim to respond within a few hours during business hours.
Use the contact form and select Bug Report as the subject. Describe what you were doing when the bug occurred, what you expected to happen, and what actually happened. Screenshots are very helpful.
Use the contact form and select Feature Request. We read every request and use them to prioritise our roadmap. The more detail you provide about your use case the more helpful it is.
Email billing@docmetrics.io directly or use the contact form and select Billing as the subject. Include your account email so we can look up your account quickly.
Email hello@docmetrics.io with details about your publication and what you are working on. We are happy to speak with journalists and researchers covering document analytics or SaaS.